FREQUENTLY ASKED QUESTIONS
NAZARETH FAIR TRADE
What is the significance of olive wood and handmade items in your collection?
Olive wood is at the heart of our collection. It is more than a material. It carries faith, history, and life from the Holy Land. Each piece is handmade from olive trees that grow in the Galilee and Bethlehem areas, where these trees have been cultivated for thousands of years.
The wood is known for its strength and rich grain. It lasts for generations, just like the faith it represents. Many of these ancient trees grow in the same landscapes where Jesus and the early disciples once walked and taught. Each carving carries a quiet connection to this sacred land.
This craft continues a tradition that has existed in the Holy Land since the time of Jesus, who was known in scripture as a carpenter. Our artisans in Nazareth and Bethlehem shape every piece by hand, using skills passed down through their families. No two creations are the same. Each one carries warmth, care, and the spirit of the maker.
When you choose an olive wood item from Nazareth Fair Trade, you help support Christian families and keep this centuries-old craft alive for the future.
How does Nazareth Fair Trade stand out from other shops?
Nazareth Fair Trade is more than a shop. It is a family project rooted in Nazareth, guided by faith and tradition, and built on generations of craftsmanship in the Holy Land.
Our family’s heritage goes back many generations in Galilee. This gives us a personal understanding of the land, its people, and the sacred craft of olive wood. We work directly with skilled Christian artisans in Nazareth and Bethlehem who continue the same handcrafting methods used for centuries.
Every item is made by hand using traditional tools, not machines. This slow, careful process gives each piece its own warmth and character. No two creations are exactly alike. Each one carries the touch of the maker and the spirit of the land where it was born.
We also value presentation. Every item comes in a simple, elegant gift box that protects the piece and reflects the care that went into making it.
When you buy from Nazareth Fair Trade, you are not just making a purchase. You are supporting Christian families, helping preserve a sacred craft, and receiving something genuine from the heart of the Holy Land.
Is the harvesting of old olive trees sustainable and environmentally friendly?
Yes. All our olive wood is sourced responsibly from annual pruning and from trees that no longer bear fruit. Regular pruning helps the trees stay healthy and continue to produce olives for many years. No living or fruitful trees are ever cut down to make our products.
This careful process follows local traditions that have supported families in the Holy Land for generations. It protects the environment, keeps the groves strong, and allows Christian artisans to work with a renewable and sacred material.
What are the origins of the products? Are they Palestinian or Israeli?
Our products are handmade in the Holy Land by Christian families living in and around Nazareth, Bethlehem, and the Galilee region. These communities have deep roots in the land, with traditions that began long before modern borders existed.
We work directly with artisans from towns and villages across both Israel and the Palestinian territories. Our mission is not political. It is about people, heritage, and faith. Each piece reflects shared craftsmanship and devotion that unite rather than divide.
By choosing Nazareth Fair Trade, you support Christian families who rely on this work to provide for their households and to keep their ancient craft alive. Every purchase helps preserve dignity, peace, and hope in the place where Christianity was born.
How do your products support local Christian communities?
Every item we offer is handmade by Christian artisans in the Holy Land, many living in Nazareth, Bethlehem, and nearby villages. When you purchase from us, you directly support their families, workshops, and traditions.
In a region where Christian communities are small and often face economic challenges, this work provides steady income and keeps sacred crafts alive. It helps artisans pass their skills to the next generation and remain rooted in their homeland.
By choosing Nazareth Fair Trade, you take part in a mission to sustain faith, preserve heritage, and strengthen the living Christian presence in the land where Jesus once walked.
What is the process of creating your handmade jewelry and souvenirs?
Every piece at Nazareth Fair Trade begins in the olive groves of the Holy Land and ends in the hands of our customers with care and meaning.
1. Selecting the wood
The process starts in the olive groves of Galilee. Only branches from annual pruning or trees that no longer bear fruit are used. This keeps the trees healthy and makes the work fully sustainable.
2. Drying and preparing
The wood is naturally dried for many months until it reaches the right balance of strength and lightness. This step protects the grain and prepares it for shaping.
3. Handcrafting
Christian artisans in Nazareth and Bethlehem shape each piece using traditional tools passed down through their families. Every cut, curve, and line is done by hand. Machines are never used. No two pieces are ever the same.
4. Finishing
The surface is carefully sanded until smooth, then polished with natural olive oil to bring out the wood’s warm tones and rich grain. Some designs are engraved or inlaid to add deeper meaning and beauty.
5. Quality and presentation
Each item is checked with care before it leaves the workshop. It is then placed in a simple gift box that protects the piece and honors the craft that created it.
From tree to finished product, every step reflects respect for nature, faith, and tradition. Each item carries with it the spirit of the Holy Land and the hands that shaped it.
Can I customize a piece of jewelry or a souvenir?
Yes. We offer customization for bulk orders of 100 pieces or more. Our artisans can engrave names, dates, or blessings and adjust designs or materials to suit your needs.
Custom orders are ideal for churches, pilgrimages, events, or organizations looking for meaningful gifts. We work closely with you to make sure every item reflects your vision while keeping the handcrafted quality of the Holy Land.
To begin, fill out our business inquiry form with your details. We will reply within 24 hours with options, pricing, and delivery time.
Every custom order supports Christian artisans and helps keep their sacred craft alive.
What is your shipping policy and how long does delivery take?
We offer free worldwide shipping on all orders with no minimum purchase and no hidden fees.
Orders are usually processed and shipped within 1 to 3 business days. Delivery within Europe takes about 4 to 14 working days, while orders to the USA and Canada arrive in 7 to 21 working days. Shipping times to other regions may vary based on location and local postal services.
Once your order is shipped, you will receive a tracking number to follow your package. Please note that customs checks or public holidays can sometimes cause minor delays, especially for international deliveries.
If you are ordering for a special occasion, we recommend placing your order in advance. Our team is always here to help with any questions or delivery updates.
Why are your products shipped from Sweden?
Our products are handcrafted by Christian artisans in the Holy Land, but we ship from Sweden to ensure reliable and secure delivery worldwide.
Nazareth Fair Trade was founded by a Christian family from Nazareth, with deep roots in the Galilee. In recent years, political instability and shipping challenges in the region have made it difficult to send packages directly from our home.
To keep serving our customers and supporting our artisans, we established a small shipping center in Sweden, where our family now lives and manages the online side of the business. From here, we safely store, package, and ship every order with care.
Each item is still made in Nazareth, Bethlehem, and nearby towns by Christian families. We transport these pieces to Sweden and prepare them for shipment without compromising on authenticity or values. This allows for faster delivery, fewer customs issues, and continued support for the communities where our work began.
By ordering from us, you receive a true piece of the Holy Land and help sustain the artisans who keep its sacred craft alive.
PAYMENTS, REFUNDS & ORDERS
What payment methods do you accept at Nazareth Fair Trade?
We accept all major and secure payment methods, including Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal.
All payments are encrypted for safety, and we never store your card details. Your privacy and security are always protected.
If you need help with your payment or prefer another option, our support team is happy to assist.
Where is my refund?
Once we receive your returned item, our team reviews it and processes your refund right away. When approved, the refund is sent back to your original payment method.
It usually takes 3 to 7 business days for the amount to appear in your account, depending on your bank or payment provider. You will receive a confirmation email as soon as the refund has been issued.
If more than 7 business days have passed and the refund has not appeared, please contact us. Our team will check it immediately and make sure everything is resolved.
Where is my order confirmation?
Right after you place your order, a confirmation email is sent to the address you used at checkout. It includes your order number, summary, and shipping details.
If you do not see it within a few minutes, please check your spam or promotions folder, as it may have been filtered there by mistake.
If you still cannot find it, contact our support team with your name or order details, and we will resend it right away.
We are always here to help and make sure you feel informed every step of the way.
Why has my order been canceled?
Orders are rarely canceled, but when they are, it is usually because of a payment issue, incomplete shipping information, or an item being out of stock during processing.
If your order was canceled, you should have received an email explaining the reason. If you did not receive one or are unsure why it happened, please contact our support team.
We will review the situation and help you place a new order or replace the item if it is available. Our goal is to make sure you receive the product you love without delay.
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations are only possible before the item has been packed or shipped.
To request a cancellation, email us at info@nazfat.com with your order number and reason for cancellation. If your order has already been shipped, we will guide you through the return process once it arrives.
Our team is always here to help and will do everything possible to assist you.
Can I alter my order?
Yes, we are happy to help with changes, but please contact us as soon as possible. Once your order has been packed or shipped, we may not be able to make adjustments.
If you need to change the item, quantity, shipping address, or any other detail, email us at info@nazfat.com with your order number and the updates you would like to make.
We will do our best to apply the changes before your order is shipped.
What countries do you ship to?
We ship worldwide to almost every country. Whether you are in Europe, North America, Asia, Australia, or the Middle East, we deliver our handcrafted items from the Holy Land straight to your door.
Shipping is always free, and every order is sent from our center in Sweden with tracking included.
If you are unsure whether we ship to your country or have questions about delivery, email us at info@nazfat.com and we will be happy to assist you.
Can I track my order?
Yes. As soon as your order is shipped, you will receive a confirmation email with your tracking number and a link to follow your package.
If you do not receive your tracking details within a few days, please check your spam or promotions folder. You can also contact us at info@nazfat.com, and we will be happy to help.
We are here to make sure your order arrives safely and on time.
RETURNS & EXCHANGES
Can I return or exchange an item?
Yes. If you are not completely satisfied with your purchase, you can return or exchange it within 14 days.
To qualify, the item must be unused, in its original condition, and returned with any included packaging. To start a return or exchange, email us at info@nazfat.com with your order number and the reason for the return. We will guide you through the process step by step.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. In those cases, we will cover the cost and make it right.
We are here to make sure you feel cared for and confident every step of the way.
My order has arrived, but it’s not as I expected. What should I do?
We are truly sorry if your order did not meet your expectations. Please email us at info@nazfat.com within 14 days of receiving your item and let us know what happened. Include your order number and, if possible, a photo of the item so we can better understand the issue.
Whether the item arrived damaged, is incorrect, or simply did not match what you expected, we are here to help. Our team will resolve the issue quickly through a return, exchange, or refund — whichever is most suitable.
Your satisfaction means everything to us, and we are committed to making it right.
What is your return policy?
We want you to feel completely confident in your purchase. If you are not satisfied, you may return your item within 14 days of delivery.
To qualify, the item must be unused, in its original condition, and include all original packaging. To begin a return, email us at info@nazfat.com with your order number and reason for the return. We will guide you through the next steps.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. In those cases, we will cover the cost and make it right.
We are here to ensure your experience with Nazareth Fair Trade is smooth, honest, and cared for from start to finish.
Didn't Find Your Answer?
We hope our FAQs have been helpful, but we understand that sometimes you need a more personal touch.
At Nazareth Fair Trade, you are not just a customer. You are part of a global family that shares a love for faith, craftsmanship, and culture. Whether you have a question about our olive wood creations, the handcrafting process, or anything else, we are here for you.
For quick help, use our chat feature. You can also reach us anytime through our contact form or by emailing info@nazfat.com.
We are always happy to assist and truly value your curiosity, trust, and connection to our mission.
Thank you for walking this journey with us.